returns / refunds

Return and Refund Policy

Introduction

We are committed to ensuring customer satisfaction. If you are not entirely satisfied with your purchase, we're here to help. This document outlines our return and refund policy, making it clear and simple for our valued customers.

Returns

  • Eligibility for Returns: Items are eligible for return within 14 days of purchase. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

  • Non-returnable Items: Certain items are non-returnable, including perishable goods, gift cards, and downloadable software products.

  • Return Process: To initiate a return, please contact our customer service team. They will provide you with a return authorization and instructions on how to send your item back to us.

Refunds

  • Processing Refunds: Once we receive your returned item, we will inspect it and notify you of the status of your refund. If approved, a refund will be processed to your original method of payment.

  • Timeframe for Refunds: Please allow 5-10 business days for the refund to appear on your account statement, depending on your bank or card issuer.

Exchanges

  • If you need to exchange an item for a different size or colour, please contact our customer service team. Exchanges are subject to product availability.

Shipping

  • Return Shipping Costs: You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

  • Shipping for Exchanges: If you are exchanging an item, we will cover the shipping costs for sending the new item to you.

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  • Contact Information

If you have any questions about our return and refund policy, please contact us:

We appreciate your understanding and cooperation. Thank you for shopping with us!